When you require more than one signature on a Direct Debit signup please follow the first two stages to complete your/ your company details and Bank Details you will then be asked if you can authorise this direct debit yourself.
If this box is unchecked, the next page will load step-by-step instructions on how to authorise the Direct Debit.
The dual signature mandate page looks like this:
How does a customer complete the dual signature mandate process?
- Print paper agreement
This will allow you to download and then print the mandate form. - Sign and upload
You will then need to get the mandate form signed with all the relevant signatures and upload a scanned copy to this page. - Preview your upload, then submit
The scan you uploaded will be previewed so that they can check it has uploaded successfully. You can then click Submit signed agreement to complete the mandate setup, after which point payments can be successfully processed.
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